America’s Number One Home Media Transfer Service, YesVideo, Wins Salesforce 2014 Service Surfboard Award

YesVideo’s excellent customer service recognized for second time

Santa Clara, CA (October 15, 2014) — Today YesVideo announces it has received the Salesforce Anytime, Anywhere Award at the 2014 Service Surfboard Awards.  As the largest and most trusted media transfer service in the country, YesVideo has now served over eight million families across the United States by transferring vintage videos and photos to online and DVD. The Salesforce Service award, which recognizes remarkable customer service, will be presented at Dreamforce 2014, the world’s largest vendor-led technology gathering, on Oct. 15 in San Francisco. In 2012 YesVideo was named the Most Customer Friendly Company of the Year by the Best in Biz Awards.

This announcement comes fresh on the heels of YesVideo’s recent launch of Legacy Republic, the first and only mission-driven marketplace that aims to salvage over two billion video and photo album memories by connecting consumers to Legacy Maker consultants.Already trusted by Costco, Target, Walmart, Sam’s Club, CVS  and other retailers, YesVideoleads the way in technology, customer service, and satisfaction.

The Salesforce Service Surfboard Awards is an annual awards program honoring Salesforce.com’s consulting partner ecosystem for the contributions they have made in helping customers leverage social and mobile cloud technologies to accelerate customer company transformation. Award winners are honored at Salesforce.com’s annual Dreamforce conference at the Drake Hotel in San Francisco.

“We’re honored to receive recognition in an area we take such pride,” said Lisa McCabe, VP of Operations of YesVideo. “We’re entrusted to handle irreplaceable family videos and photos, and treating these mementos with white-glove care has always been priority in keeping our customers happy.”

YesVideo’s Salesforce strategic customer support initiative was designed and implemented in partnership with West Coast Consulting, a public and private cloud strategy consulting company.

YesVideo specializes in transferring personal home media to the cloud with the goal of preserving family legacy forever. Customers can drop off their film (8mm, 16mm, VHS, Beta), prints, slides and photo albums at one of the company’s 34,000 retail locations, which include Costco, CVS and Walmart; they can also order services through hundreds of Legacy Republic Consultants around the country

Once transferred, videos and media can be easily edited, watched on any device and shared directly via email or Facebook. YesVideo’s service includes free and unlimited cloud storage, so all customers have an accessible place to store, share and customize their personal media. Customer’s vintage video memories can be streamed through many devices, from AirPlay to Apple TVs and monitors.

For more information on how to become a part of the YesVideo legacy and bring your memories to the cloud, please visit www.yesvideo.com, or visit the iTunes store to download the free app: https://itunes.apple.com/us/app/yesvideo/id586046959?mt=8.
About YesVideo:
YesVideo brings back memories.

Stop and picture your favorite family memories. Relive them in your mind…the most special moments of life, experienced with the ones you love…. weddings, graduations, birthdays….

But those memories are often being held hostage, with old VHS tapes and film reels collecting dust in closets, attics, basements and garages.

YesVideo can bring back those memories. We turn old family tapes and films into online videos that you can watch and enjoy over and over again on your computer, connected TV, smartphone, or tablet. And, you can also share them by email or on Facebook.

8 million customers have already trusted YesVideo with their favorite video memories. Retailers including Costco, Target, Walmart, Sam’s Club and CVS rely on YesVideo to handle all of their video transfer needs. And once we put your video memories online, they are safe & secure, for good; we will store your videos online for you, for free, forever.

About West Coast Consulting Group:
West Coast Consulting Group helps customers achieve business success in the Cloud. We leverage our in-depth business experience and technical knowledge to define your Cloud strategy. We also help program-manage your deployments to meet your goals and transform your business processes.

As a pioneer of cloud technology, West Coast Consulting Group has established partnerships with the leading cloud solution providers such as Salesforce.com, Google and NetSuite to implement proven and cost effective cloud solutions.

West Coast Consulting Group donates 1% of its revenues, 1% of its consulting time to helping non-profits implement advanced technology.  For more information about West Coast Consulting Group please visitwww.westcoastconsulting.com

Media Contact for YesVideo:
Rachael Himsel
VSC Consulting for YesVideo
rachael@vscpr.com
415.677.9125 x 257

Play Ball! – Throwback Thursday

 

 

MLB Playoffs are in full swing, and for those who live baseball, learning to throw a ball comes before learning the alphabet.

Young Miguel here has been supporting the San Francisco Giants all his life, and this playoff series is no different.

Which team do you root for from April to November?

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YesVideo Spotlight – Shelly Washington

There are a lot of hardworking YesVideo employees making sure your personal memories are well taken care of. Through our YesVideo Employee Spotlight, we’d like to introduce you to those individuals so that you can to get to know them and gain a little insight into their personal story.

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Shelly Washington, Customer Care Supervisor – YesVideo Norcross, GA Facility

“Shelly has been a pleasure to work with and always brings enthusiasm into the workplace!” – Kathy, Customer Service Manager

How long have you been with YesVideo?
I have been with YesVideo for 11 months – July 22nd will officially make it a year. Hopefully Kathy, my boss sitting next to me, will have a gift for me, a raise, and flowers – it’ll be a one year anniversary celebration.

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Tell us about your favorite work related memory.
My work related memory has to be the situation I had with one of our customers. There was an issue with his order that made him very unhappy. I wanted to see what I could do, so I wrote to Michael our CEO explaining his story. Sure enough we went back into his order and solved every single issue he was unhappy with. He is now one of our most loyal customers. Not only does he still send us his media, but he even calls me to say hello. He actually sent a really big framed picture of himself so I could hang it on my wall! This was literally the best example of a negative turned into a positive.

Do you have a favorite activity outside of work?
Hosting parties. I love hosting parties! Being able to have some of your closest friends around you on any given night is never going to be a bad thing. The last one I had was a Girl’s Night in April, very spontaneous. We kept it simple with a lot of appetizers and wine, making it one of the best get-togethers I’ve had in a while. Nothing I love more than just being around people I enjoy.

What would people be surprised to find out about you?
There’s two of me – I have a twin and her name is Kelly. For the record, I am the oldest by 9 minutes and 40 seconds. It’s a big difference, I’m telling you.

Vintage Shelly

Who is who? Shelly (L) with twin sister Kelly (R) and their Mother

What is your life philosophy?
Work. Life. Balance. You have to have all this otherwise you go crazy. I think a lot of your success in life and overall happiness  is knowing how to balance everything you have. If you work too much and you have no social time – you don’t have balance and things will start going wrong. Work at work, and leave home at home.

Do you have a favorite type of cuisine?
Yes, sushi. I can eat it every day.

What would you say to someone who is just starting to learn about YesVideo?
We truly care about all the videos and film we receive and do our very best to make our customer’s happy. We speak directly with customers on a daily basis, hearing them tell stories about their media like “this movie was important because …” or “that photo was taken when …”, so we’re happy to offer any support toward their memories. We understand that preserving them is really important because we help build your legacy to live on for generations and generations.

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Everyone at our YesVideo facility in Norcross, GA  is lucky to have you Shelly – we hope you visit us in California soon!

Throwback Thursday – All About the Bride

The wedding party has the task of making the bride and groom stand out on their big day. That means doing whatever they say and putting up with the fashion choices they decide. While the concept of matching bridesmaids dresses is always stylish, bridesmaids matching window curtains is a whole other story. Two words: faux pas.

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Have some funny wedding moments you’d like to share? We’d love to hear about them in the comments below.

Throwback Thursday – Joyous Liberties

Between the fireworks, raucous laughter, and beach parties, Independence Day has become the day of celebration. We’re getting in on the fun and are raising a toast to the country we call home, the diverse group of people who live in it, and to the freedoms we share.

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To all our readers Happy Fourth of July!

The 5-second clip that reunited a former couple.

Here at the YesVideo Memory Factory, we’re handle a regular flow of home videos filled with an infinite list of family stories. When our customers watch them, some will laugh, some will cry, and some will share their favorite clips with their loved ones. Every now and then, however, the pressing of a “Play” button impacts our customers in ways that stops us flat on our feet.

Enter Bonnie Radford who used our service for the first time with one of her old film reels. She submitted a 42-year old film reel, which to her surprise, changed her life completely.

In short, watching her old video led Bonnie to reconnect and reunite herself with her former husband. But we’ll let Bonnie tell you the story in the clip below, via KSDK News Channel 5.

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Bonnie is reminder of the power of nostalgia and the personal significance of the memories that we handle every day. We’re true believers that we’re not just “digitizing old movies”, but unlocking stories and priceless memories for the individuals that trust us with their videos.

If you have a story to tell about your home videos, we’d be delighted to hear it. Please comment below, or send us an email directly at yvsocial@yesvideo.com.

Throwback Thursday – Fun in the Sun

Summer is here, and with its arrival comes the need to pack your bags and head out for a family vacation. If there’s something to take away from this vintage clip – it’s that the beach is  always a desirable destination. What’s not to love? Soft sand on your feet, cool ocean breeze, and the sheer enjoyment of watching your loved ones splash around in the water. It actually sounds quite ideal.

Tell us what your family’s favorite beach activity in the comment section below!

 

YesVideo at iRetreat 2014

YesVideo-at-iRetreat-2014-featureimageSummer is here and we’re making an appearance at iRetreat 2014 in Hershey, PA. We’ll be at the Expo hall on Monday 6/22, with former YesVideo ambassadors, Lolli from www.betterinbulk.net and Anne from www.notasupermom.com, supporting YesVideo throughout the conference.

If you’re in attendance, don’t hesitate to say Hello! We have some great giveaways to jumpstart some Storytellers in sharing their family memories, and look forward to meeting some incredible online influencers in the blog community.

Are you a blogger, but cannot attend iRetreat? Leave us a comment below to get you started on sharing your family memories.

Throwback Thursday – Turning Over The Keys

A month has gone by and the place we called home has become a shell of itself.

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We’re walking down our own memory lane and are remembering all the company parties, funny pranks, and personal friendships that occurred here. We’re taking all the things we learned here, and bringing it to our new building – here’s to keeping those memories alive.

Digitize Dad’s Home Videos. He’ll Never Forget it.

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Dad. The family mechanic, handyman, garden master, security guard – and videographer. Dads are meticulous for wandering around family occasions squinting through a camera viewfinder – filming everything from family BBQs, the new picket fence, and the sights from the family vacations.

 

While we were more likely to say “put down the camera, Dad!” as we blocking our timid faces, Dad has always had a goal to capture the most spontaneous and intimate of family moments. What appeared to be just a series of videos to us is, in Dad’s eyes, a documentation of the family he’s worked so hard to raise and protect.

Dad may always want stronger power tools, louder mowers, or hotter BBQ grills, but he’ll never expect the preservation of the family’s history through the years.  Catch Dad off-guard by transferring the box of tapes & reels that have been resting in the closet.

Ordering today won’t have the memories digitized by Father’s Day, but taking the box of videos from his hands will still let him remember this Father’s Day as each time he watches the old home videos.

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Want to save 25% and support our Veterans? Prepare your order at www.yesvideo.com and enter the promo code HEROES. We’ll donate $20 for every $100 spent to the Fisher House Foundation to support those who served to protect our country. Offer valid through 6/15.

Happy Father’s Day!