This past March, some of our Blog Ambassadors paid YesVideo a visit to meet the team and tour YesVideo’s headquarters in Santa Clara, CA.
After a day of fun to get to know one another, and a first-time-ever “Easter Egg Hunt YesVideo Tour”, the Ambassadors got to learn YesVideo from the ground-up. Before their farewell, we sat down for a little unscripted Q&A to reflect on their visit.
Thanks for the great memories, Bloggers!
Yesterday we wished Bill, our GM and VP of Operations, a salute farewell in as he rides off in to retirement. For all of Bill’s contributions to YesVideo, it’s only fitting that we feature him once more for Throwback Thursday, with everything from his days sword-fighting with his son as a baby, to parading around the office as a cowboy.
Good times, Bill! Thanks for all the memories!
Stumble into boxes of family videos and photos during your Spring Cleaning? Instead of placing them back in a dark corner, here are a few offers that we have running right now to help you digitize your memories and make your Spring Cleaning a success!
CVS: Free 2ndDVD copy
http://www.cvsyesdvd.com/
Place your transfer order at your local CVS Photo, and you’ll receive a free 2nd DVD copy of your digitized videos.
Place your order at your local CVS Photo by 3/23/13.
$8.99 value.
Walma
rt: Free 2nd DVD copy.
http://photos.walmart.com/walmart/storepage/storePageId=Special+Offers
Place your transfer order at your local Walmart Photo, and you’ll receive a free 2nd DVD copy of your digitized videos.
Place your order at your local Walmart by 3/23/13. $7.96 value. Coupon must be submitted to redeem offer. Visit Walmart Special Offers Page to view and print the coupon.
Costco 1-Hour Photo: $5-off (up to 3 orders with coupon)
http://www.costcodvd.com/
Costco Members can save $5.00 on up to three transfer orders. Look for the DVD Transfers coupon in the Costco 3/7 – 3/31/13 Home Coupon Mailer Booklet.
Place your order at your local Costco between 3/7 – 3/31/13. Limit 3 orders per Member. Coupon must be submitted with transfer order.
YesVideo Spring Discount – 15% Off
http://direct.yesvideo.com/ordercenter.aspx
Submit your order directly to YesVideo. Enter the coupon code SPRING when preparing your online order and save 15% on your order.
Visit http://direct.yesvideo.com/ordercenter.aspx to place your order. Enter coupon code SPRING during checkout. Offer valid through 3/31/13.
All these offers are currently available, but expiring soon! Submitting your order through any of these partners also gets you online viewing & sharing, so you can share all your digitized memories with your family – no matter where they are. (Walmart customers, be sure to include your check the Online Viewing checkbox and include your email address when filling your order form).
Today’s guest post is from Lisa, YesVideo’s Director of Customer Service. She goes behind the scenes to explain the safety measures we follow to make sure every order we receive is returned safe and sound.
At YesVideo we understand that you are entrusting us with your precious and irreplaceable memories. We take this responsibility extremely seriously and treat your memories as we would treat our own, like gold.
As the person responsible for customer satisfaction, I am particularly sensitive about this topic. I am very proud of the measures that our company takes to protect your memories, and I was part of the design and implementation of many of these security measures.
All of our touch points with your order are under surveillance. From the moment your order lands at our door we have our eyes on it. And if you use one of our pre-paid labels to ship your order, we monitor your shipment as it makes its way to us. We have a great relationship with the shipping carriers. We work together to scan in each package, and cross reference counts and tracking numbers to ensure that we have an accurate record of what we receive.
As we open up your order we place a unique barcoded ID on each piece of media which links back to your order record. This allows us to easily identify and track your media at every point in our transfer process.
Once the transfer process has completed and the discs have been created, your order will complete what is known in our world as “Order Fulfillment”. This is a crucial step in our process, and our last touch point before your order leaves our building. 
During this process, we bring up your order record and the system lists all of the items that correspond to your order. This list consists includes your original media, DVD disks and cover sheets for the DVDs. We complete the inventory of your order by scanning the barcode on each item in your order. This ensures that we have the correct DVDs matching to each piece of original media. This ensures that we have both the correct number of DVDs, and the correct DVDs matching to each original media item. So, if you ordered 5 copies and we have only scanned 4 copies the system will not allow the order to be completed. Similarly, if a DVD does not match the barcode on a tape – the system also restricts completing the order.
Once we have fulfilled and sealed your order, it is boxed up and shipped back to you via UPS. The same handoff that we began with when we received your order is repeated when we hand your order over to UPS.
Our security measures don’t end when the order leaves our hands. We even keep a back-up copy on our secure servers – just in case. We can use this back-up copy to re-create your memories should any issues arise.
Safely returning your order back to you is our top priority. We pride ourselves on the safety measures we have in place for the handling of your order so much that we offer a $1500 guarantee. We are constantly finding ways to improve our processes and further our efforts to water proof our security. I hope this gives you a sense of the security measures that we have in place at YesVideo. If you have any specific questions on this topic feel free to send me an email, I would be more than happy to answer your questions.
Lisa McCabe
Director of Customer Service
lmccabe@yesvideo.com
The YesVideo iPhone app is now available from the Apple App Store. The new app allows you to view your entire library of vintage video memories on-the-go. Dad can show his kids footage of his own first touchdown, Mom can share nearly-forgotten video of her child’s first steps over lunch with girlfriends, and Grandma can relive her wedding with her grandchildren – all from the new iPhone App.
Click here to download the YesVideo app in your iPhone today!
This App is to view and share videos that you have transferred with YesVideo, or a YesVideo Retail partner that also offers online viewing. Want to transfer your memories? Get started at direct.yesvideo.com.
YesVideo’s online viewing & sharing site at share.yesvideo.com received an upgrade and overhaul this past week. In addition to a fresh new look, the new version also comes complete with a list of new great features.
New Design Across the Entire Site
The new design is not only meant to look better – it works better too. Design with function! All your videos are neatly organized in the My Videos tab, and each video has a 3-panel preview window to let you know what’s in each video. Now you can find your favorite video clip with ease!
Faster Video Loading
A more efficient design, and tweaks under the hood mean one thing – less load times and much faster video playback. Great for you. Bad for the little loading spin-wheel.
Share one chapter, one video, or everything!
That little teal “Share” button on the top right corner is your friend. It lets you share all those great memories in your online library to all your friends on Facebook, or to just a few special peers by email. Better yet – click Share in each different menu and you can select one or multiple albums or video clips!
Click Share in the main My Videos screen: You can select individual or multiple complete videos.
Select a video, and click Share in the Chapter Select screen: You’re able to select individual or multiple chapters to share.
Want to share everything? Not problem. Just select one album/chapter, and in the Share page – click the “Share all your albums/chapters” box. Include a nice message, and Send!
Shared Videos “Chat Room”
Share your classic memories with your relatives, and they’ll be sure to have something to say. The new “Shared Videos” view screen lets you post comments back and forth with the individuals you shared with – allowing your viewers to post all their reactions as they watch your videos.
Mobile compatible? Magic 8-ball says, “Yes – definitely”
Remember that box labeled “family memories” that you transferred with us? It now rests between your fingers in your phone & tablet. Visit share.yesvideo.com on your smartphone or mobile tablet, and enjoy your videos anywhere you go! (A little word of advice: Old memories make for great conversation at the dinner table).
Those are some the main highlights on this share.yesvideo.com update. Sign In to your account and check them out. We’re not finished though! We’re constantly working to improve the look, feel and functionality of the online experience. If you have any thoughts or comments, please share them with us below.
Click to activate your free online viewing & sharing account using your MemorySafe login email & password.
We have launched a brand new website for viewing and sharing your videos online at share.yesvideo.com. All of your videos (including projects) will continue to be available, and the big news is that viewing and sharing is now free, forever! That’s right, we will continue to store your videos after 90 days forever with no subscription required. However, ordering DVDs will continue to be limited to the first 90 days after your transfer order.
If you have a subscription, we will honor the remaining term of your current subscription which means you can order DVDs until your current subscription expires. After that date, your videos will remain online forever, however you can no longer order DVDs from your online videos.
To activate your new account, start by visiting www.mymemorysafe.com. Click the “Activate New Account” button and enter your current email & password. Your login information (email & password) remains the same, but the new login web address is share.yesvideo.com. Once you activate your new account, you can still access your videos on this website until 1/31/13, but any changes you make to your videos on our new website will not be reflected on MemorySafe and vice versa. Don’t wait though! If you have not activated your new account by 1/31/13, your videos will be deleted.
If you have any questions, please ask them below, or contact our customer service team for direct assistance. We’re available seven days a week at 1-866-493-7383 or at support@yesvideo.com.
Take lots of photos and videos these past few weeks? If you’re like many of us, your cameras are probably filled with winter memories, snow excursions, Christmas festivities, and New Year’s celebrations. To help, we’re announcing current promotions to help you get those movies on DVD for you to share, and free up some camera space so you can capture even more memories!
Free 2nd Disc Copy at Bartell (thru 1/12/13)
Free 2nd Disc Copy at Bartell. Enter code FREECOPY during checkout to receive two copies of your transfer order.
Click here to order In-store or online.
Free 2nd Disc Copy at Walmart (thru 1/31/13)
Free 2nd Disc Copy at Walmart. Print online coupon or enter code FREECOPY when you prepare your order online.
Click here to print coupon or get started with your order.
15% off entire transfer order for YesVideo Online orders (thru 1/31/13)
15% off your transfer order when you send your order directly to YesVideo. Enter promo code YVWINTER during checkout when placing your order online.
Dear YesVideo Community,
2012 has been an incredible year. Personally, it has been an incredible learning experience discovering the significance of our service to You – our valued customers. The emotional value of the priceless memories and we handle every day, is the foundation of our current and future initiatives. I’m excited for the months ahead, and inspired to continue to build a great company and service that continues to provide such personal sentiment to our customers.
On behalf of myself and the entire YesVideo team, we thank you for trusting us with your memories, and wish you the health to continue creating more timeless moments.
Happy Holidays, and Cheers to a fantastic 2013!
Sincerely,
Michael Chang
YesVideo, CEO
The holiday season is quickly approaching. Surprise your loved ones with a DVD filled with your best memories.
This is the busiest time of the year for us, and orders may take up to four weeks to complete. To receive your DVDs in time for Christmas, prepare your orders early and be sure to follow these important holiday deadlines:
2012 YesVideo Holiday Deadlines
In-Store Orders: Drop-off your order at your favorite retail location by 11/29.
Online Orders: Ship your videos & photos to YesVideo by 11/23.
Remember that orders take time to prepare, package and ship. Click here to get started with your order today!
If you have any questions, give us a call at 1-866-493-7383.
