Read all about it! YesVideo featured in Bloomberg BusinessWeek

We’re excited to announce that YesVideo was featured an article on Bloomberg BusinessWeek this past week. The article covers some behind-the-scenes activity on the spontaneous (and even memorable) events that occur around the facility, along with a YesVideo analysis through the mind of talented Brad Stone.

Read below for the complete article, or visit the BusinessWeek article directly at: http://www.businessweek.com/articles/2013-05-16/yesvideo-moves-home-movies-from-old-formats-to-the-cloud.

Photography for the Article
For a touch of imagery, there are also some captivating photos taken by Ike Edeani who managed to capture a special delicacy of the work that happens at YesVideo on a daily basis.

His visual story can be seen in the article, as well as in his personal blog: http://blog.ikedeani.com/post/50909670974/last-week-bloomberg-businessweek-sent-me-down-to.

But for every shoot, there are a few winners that don’t quite make the cut – which still deserve to be seen. These photos were included in the “outtakes” post – http://blog.ikedeani.com/post/51001961795/outtakes-from-last-weeks-shoot-for-bloomberg.

 

Enterprise Tech
Bloomberg Businessweek

Technology

YesVideo Moves Home Movies From Old Formats to the Cloud

By Brad Stone on May 16, 2013

8mm movie film projector

Photograph by Ike Edeani for Bloomberg Businessweek

Jennifer Brown is tearing up. She’s converting early-2000s camcorder footage into digital files, watching as a woman’s colleagues celebrate her promotion until the woman’s boyfriend appears out of nowhere, gets down on one knee, and proposes. When a group of passersby interrupts Brown quietly weeping at her computer screen, she gestures at the proposal by way of explanation. “She is totally surprised,” Brown says, “and now I’m all flustered.”

Illustration by Neasden Control Centre

Illustration by Neasden Control Centre

Brown is a digital media specialist on the operations floor at YesVideo, one of the most curious companies in Silicon Valley. There are plenty of digital transfer services that rescue the old home movies and fraying photographs an estimated 90 million U.S. families are keeping in their closets and basements, usually converting them to DVD. Some are mail-order services; many others are local operations for people who don’t trust FedEx (FDX) with their memories.

What’s different about YesVideo is its scale and technology: In the past decade it’s become the go-to company where Wal-Mart Stores (WMT), Costco (COST), and other retailers outsource customer conversion requests. (Prices vary according to media format; for example, YesVideo will convert two hours of VHS videotape or 125 feet of movie film for $20.) Now under new management, it’s planning to go well beyond the DVD and make all video available to customers at any time via their smartphones and tablets. “We think there are 1.5 billion units of old media in the U.S. alone sitting out there,” says Michael Chang, an entrepreneur who took over the company last year in a $5 million buyout of some of its original investors.

YesVideo was founded in 1999 by Sai Wai Fu, a Shanghai-born microchip designer who’d worked at Intel (INTC) and reasoned that families besides his must also have piles of home movies gathering dust in obsolete formats. The startup made slow progress over a decade, striking deals with retailers and opening footage-processing offices in Santa Clara, Calif., and Atlanta. In its early years, YesVideo raised $20 million from a group of investors including now-bankrupt Kodak and Polaroid. The operation has been profitable, but modestly so, and in 2012 Fu sold out to Chang and his partner, Andy Choi, who’d sold mobile-ad network Greystripe the year before to online marketing company ValueClick (VCLK). They have bigger plans. “Within the next five years everyone will have connected televisions, and our belief is that personal movies have to be the killer application,” Chang says. He wants YesVideo to become a kind of premium YouTube—a one-stop service for storing and sharing favorite videos.

In the past year, YesVideo’s new managers have rebuilt the company with an eye toward cloud services and exploiting the latest in online sharing technology. One of the first moves by Choi, who is now chief technology officer, was to use his personal credit card to open an account with Amazon.com’s (AMZN) cloud computing unit, Amazon Web Services. Customer video now resides on Amazon’s servers, and its content delivery network streams YesVideo to customers. It also says it will soon start using its Elastic Transcoder service to convert video to formats that are playable on any smartphone, tablet, or PC. “I imagine we are a midsize account at best,” Chang says, “but we’re growing quickly and Amazon has been giving us a lot of attention recently.”

Surrounded by chip companies and Web startups, YesVideo’s 25,000-square-foot Santa Clara production facility sticks out. It hums with the staccato rhythms of old movie projectors and slide carousels. There’s dedicated floor space for VHS, Betamax, 16mm, and Super 8 film, and even standard 8mm film, a format invented in the 1930s. One room is devoted to photo albums, with each page digitized using a high-resolution camera. In another, used to convert slides, YesVideo engineers have cut holes in the sides of a half-dozen vintage Kodak Carousel projectors and inserted Nikon (7731) D10 digital cameras to directly capture each slide. The company buys many of its retro players and replacement parts on EBay (EBAY). “You won’t be able to recreate this business in about three years” because there won’t be enough working equipment, says YesVideo engineer Rolf Breuer.

Movie Film Photograph by Ike Edeani for Bloomberg Businessweek

Photograph by Ike Edeani for Bloomberg Businessweek

Overhead video cameras monitor YesVideo’s operations floor, and batches of customer media are stored in gray trash cans, which are secured with locks and labeled in large letters: “Caution: Customer’s memories inside.” The company’s 300 employees are supposed to review each video to ensure a high-quality transfer and to prevent infractions of the user agreement, such as its ban on home pornography. Like the weeping Brown, employees sometimes find themselves drawn in further during the conversion process, when the videos play out in real time on their computer screens. They say they see many birthdays and weddings and a lot of bad dancing, but some clips stand out. One employee recalls seeing an old 8mm black-and-white film of a safari that encountered a lion on the savanna. The movie ended abruptly, with the lion charging the group and the camera falling to the ground.

Over the next two years, Chang wants to expand YesVideo’s nascent operations in Japan and Britain. In February the company introduced an app that lets customers view their converted media on the iPhone, and it plans to release a similar app for the iPad this summer. Chang says YesVideo is developing premium services such as video editing software and a facial-recognition tool—to allow customers to quickly identify all their videos in which specific persons make an appearance. Another service coming this summer, called Snapshot, will let users print a photograph from individual frames.

“We think that once we’re able to access more of those 90 million households with old media in their closets, we can pivot the business from storage and add value on top of the video,” says Chang, who imagines charging $10 a month for the service and sharing that revenue with retailers. “Not to get too cheesy about it, but I think everybody here has the thought that what we are doing is pretty special. We are unlocking people’s memories.”

The bottom line: The go-to digital conversion company for major U.S. retailers wants to become a premium YouTube for users’ favorite videos.

 

YesVideo – In the Words of our Blog Ambassadors.

This past March, some of our Blog Ambassadors paid YesVideo a visit to meet the team and tour YesVideo’s headquarters in Santa Clara, CA.

After a day of fun to get to know one another, and a first-time-ever “Easter Egg Hunt YesVideo Tour”, the Ambassadors got to learn YesVideo from the ground-up. Before their farewell, we sat down for a little unscripted Q&A to reflect on their visit.

Thanks for the great memories, Bloggers!

Throwback Thursday – Bill! (before endless golf in his retirement)

Yesterday we wished Bill, our GM and VP of Operations, a salute farewell in as he rides off in to retirement. For all of Bill’s contributions to YesVideo, it’s only fitting that we feature him once more for Throwback Thursday, with everything from his days sword-fighting with his son as a baby, to parading around the office as a cowboy.

Good times, Bill! Thanks for all the memories!

Bill Throwback Thursday Photo Collage

YesVideo Deals to Get Started on your Spring Cleaning

Stumble into boxes of family videos and photos during your Spring Cleaning? Instead of placing them back in a dark corner, here are a few offers that we have running right now to help you digitize your memories and make your Spring Cleaning a success!

CVS Free 2nd DVD copy- 031713CVS: Free 2ndDVD copy
http://www.cvsyesdvd.com/

Place your transfer order at your local CVS Photo, and you’ll receive a free 2nd DVD copy of your digitized videos.

Place your order at your local CVS Photo by 3/23/13.
$8.99 value.

 

WalmaWalmart free 2nd dvd copyrt: Free 2nd DVD copy.
http://photos.walmart.com/walmart/storepage/storePageId=Special+Offers

Place your transfer order at your local Walmart Photo, and you’ll receive a free 2nd DVD copy of your digitized videos.

Place your order at your local Walmart by 3/23/13. $7.96 value. Coupon must be submitted to redeem offer. Visit Walmart Special Offers Page to view and print the coupon.

 
Costco 1-Hour Photo: $5-off (up to 3 orders with coupon)
Costco mailer coupon 030713http://www.costcodvd.com/

Costco Members can save $5.00 on up to three transfer orders. Look for the DVD Transfers coupon in the Costco 3/7 – 3/31/13 Home Coupon Mailer Booklet.

Place your order at your local Costco between 3/7 – 3/31/13. Limit 3 orders per Member. Coupon must be submitted with transfer order.

 
YesVideo Blog - 15% off - March2013YesVideo Spring Discount – 15% Off
http://direct.yesvideo.com/ordercenter.aspx

Submit your order directly to YesVideo. Enter the coupon code SPRING when preparing your online order and save 15% on your order.

Visit http://direct.yesvideo.com/ordercenter.aspx to place your order. Enter coupon code SPRING during checkout. Offer valid through 3/31/13.

 
All these offers are currently available, but expiring soon! Submitting your order through any of these partners also gets you online viewing & sharing, so you can share all your digitized memories with your family – no matter where they are. (Walmart customers, be sure to include your check the Online Viewing checkbox and include your email address when filling your order form).

Your Memories are Safe With Us! Behind-the-Scenes on YesVideo’s Order Safety Measures.

Today’s guest post is from Lisa, YesVideo’s Director of Customer Service. She goes behind the scenes to explain the safety measures we follow to make sure every order we receive is returned safe and sound.

At YesVideo we understand that you are entrusting us with your precious and irreplaceable memories.  We take this responsibility extremely seriously and treat your memories as we would treat our own, like gold.

As the person responsible for customer satisfaction, I am particularly sensitive about this topic.  I am very proud of the measures that our company takes to protect your memories, and I was part of the design and implementation of many of these security measures.Receiving Order Shipment

All of our touch points with your order are under surveillance.  From the moment your order lands at our door we have our eyes on it.  And if you use one of our pre-paid labels to ship your order, we monitor your shipment as it makes its way to us.   We have a great relationship with the shipping carriers. We work together to scan in each package, and cross reference counts and tracking numbers to ensure that we have an accurate record of what we receive.

Placing barcode on videotapeAs we open up your order we place a unique barcoded ID on each piece of media which links back to your order record. This allows us to easily identify and track your media at every point in our transfer process.

Once the transfer process has completed and the discs have been created, your order will complete what is known in our world as “Order Fulfillment”.  This is a crucial step in our process, and our last touch point before your order leaves our building. 

During this process, we bring up your order record and the system lists all of the items that correspond to your order. This list consists includes your original media, DVD disks and cover sheets for the DVDs.  We complete the inventory of your order by scanning the barcode on each item in your order. This ensures that we have the correct DVDs matching to each piece of original media. This ensures that we have both the correct number of DVDs, and the correct DVDs matching to each original media item. So, if you ordered 5 copies and we have only scanned 4 copies the system will not allow the order to be completed. Similarly, if a DVD does not match the barcode on a tape – the system also restricts completing the order.

Once we have fulfilled and sealed your order, it is boxed up and shipped back to you via UPS.  The same handoff that we began with when we received your order is repeated when we hand your order over to UPS.

Our security measures don’t end when the order leaves our hands. We even keep a back-up copy on our secure servers – just in case.  We can use this back-up copy to re-create your memories should any issues arise.

Safely returning your order back to you is our top priority.  We pride ourselves on the safety measures we have in place for the handling of your order so much that we offer a $1500 guarantee.  We are constantly finding ways to improve our processes and further our efforts to water proof our security.  I hope this gives you a sense of the security measures that we have in place at YesVideo.  If you have any specific questions on this topic feel free to send me an email, I would be more than happy to answer your questions.

Lisa McCabe
Director of Customer Service
lmccabe@yesvideo.com

 

 

YesVideo iPhone App – Now Available!

YesVideo iPhone App - click to download.

The YesVideo iPhone app is now available from the Apple App Store. The new app allows you to view your entire library of vintage video memories on-the-go. Dad can show his kids footage of his own first touchdown, Mom can share nearly-forgotten video of her child’s first steps over lunch with girlfriends, and Grandma can relive her wedding with her grandchildren – all from the new iPhone App.

  • Watch your home movies anywhere. Sign In to your YesVideo Online account using the app. Seconds later, all your transferred memories are at your fingertips ready to stream from your iPhone.
  • Enjoy your movies on the big screen with your Apple TV. The app is Apple AirPlay compatible which allows you to stream the videos playing on your phone to your Apple TV. Tap the Apple AirPlay icon while playing your video, and it will stream wirelessly through your Apple TV connected television. (Apple TV required. Learn more about Apple AirPlay at Apple.com).
  • Share with family & friends via email or Facebook. Share your videos to your family & friends anywhere in the world!
  • Jump to your favorite chapters instantly. No more rewinding or fast-forwarding. Chapters and thumbnail images allow you to jump right to your favorite scene instantly.

Click here to download the YesVideo app in your iPhone today!

This App is to view and share videos that you have transferred with YesVideo, or a YesVideo Retail partner that also offers online viewing. Want to transfer your memories? Get started at direct.yesvideo.com.

YesVideo Online Viewing & Sharing – Polished & Improved!

YesVideo’s online viewing & sharing site at share.yesvideo.com received an upgrade and overhaul this past week. In addition to a fresh new look, the new version also comes complete with a list of new great features.

 My Videos Screen

New Design Across the Entire Site

The new design is not only meant to look better – it works better too. Design with function! All your videos are neatly organized in the My Videos tab, and each video has a 3-panel preview window to let you know what’s in each video. Now you can find your favorite video clip with ease!

 

 Faster Video Loading

Play Video Screen

A more efficient design, and tweaks under the hood mean one thing – less load times and much faster video playback. Great for you. Bad for the little loading spin-wheel.

 

Share one chapter, one video, or everything!

That little teal “Share” button on the top right corner is your friend. It lets you share all those great memories in your online library to all your friends on Facebook, or to just a few special peers by email. Better yet – click Share in each different menu and you can select one or multiple albums or video clips!

Share Albums

 

Click Share in the main My Videos screen: You can select individual or multiple complete videos.

 

 

 

Select a video, and click Share in the Chapter Select screen: You’re able to select individual or multiple chapters to share.

 

 

Want to share everything? Not problem. Just select one album/chapter, and in the Share page – click the “Share all your albums/chapters” box. Include a nice message, and Send!

 

 

Shared Videos “Chat Room”

Share Video Comments Screen

Share your classic memories with your relatives, and they’ll be sure to have something to say. The new “Shared Videos” view screen lets you post comments back and forth with the individuals you shared with – allowing your viewers to post all their reactions as they watch your videos.

 

Mobile compatible? Magic 8-ball says, “Yes – definitely”

Remember that box labeled “family memories” that you transferred with us? It now rests between your fingers in your phone & tablet. Visit share.yesvideo.com on your smartphone or mobile tablet, and enjoy your videos anywhere you go! (A little word of advice: Old memories make for great conversation at the dinner table).

 

Those are some the main highlights on this share.yesvideo.com update. Sign In to your account and check them out. We’re not finished though! We’re constantly working to improve the look, feel and functionality of the online experience. If you have any thoughts or comments, please share them with us below.

 

MemorySafe shutting down on 1/31/13. Sign into new free online service to keep your videos protected online.

MemorySafe to share.yesvideo.com

Click to activate your free online viewing & sharing account using your MemorySafe login email & password.

We have launched a brand new website for viewing and sharing your videos online at share.yesvideo.com.  All of your videos (including projects) will continue to be available, and the big news is that viewing and sharing is now free, forever!  That’s right, we will continue to store your videos after 90 days forever with no subscription required. However, ordering DVDs will continue to be limited to the first 90 days after your transfer order.

If you have a subscription, we will honor the remaining term of your current subscription which means you can order DVDs until your current subscription expires. After that date, your videos will remain online forever, however you can no longer order DVDs from your online videos.

To activate your new account, start by visiting www.mymemorysafe.com. Click the “Activate New Account” button and enter your current email & password. Your login information (email & password) remains the same, but the new login web address is share.yesvideo.com. Once you activate your new account, you can still access your videos on this website until 1/31/13, but any changes you make to your videos on our new website will not be reflected on MemorySafe and vice versa. Don’t wait though! If you have not activated your new account by 1/31/13, your videos will be deleted.

If you have any questions, please ask them below, or contact our customer service team for direct assistance. We’re available seven days a week at 1-866-493-7383 or at support@yesvideo.com.

YesVideo Deals to Preserve Your Winter Memories

Take lots of photos and videos these past few weeks? If you’re like many of us, your cameras are probably filled with winter memories, snow excursions, Christmas festivities, and New Year’s celebrations. To help, we’re announcing current promotions to help you get those movies on DVD for you to share, and free up some camera space so you can capture even more memories!

Free 2nd Disc Copy at Bartell (thru 1/12/13)

Bartell Free 2nd DVD Ad

Free 2nd Disc Copy at Bartell. Enter code FREECOPY during checkout to receive two copies of your transfer order.

Click here to order In-store or online.

 

Free 2nd Disc Copy at Walmart (thru 1/31/13)

Walmart Free 2nd DVD coupon Ad

Free 2nd Disc Copy at Walmart. Print online coupon or enter code FREECOPY when you prepare your order online.

Click here to print coupon or get started with your order.

 

 

15% off entire transfer order for YesVideo Online orders (thru 1/31/13)

YesVideo Winter Promo 15% Off AD

15% off your transfer order when you send your order directly to YesVideo. Enter promo code YVWINTER during checkout when placing your order online.

Click here to order now.

Happy Holidays from Michael Chang, YesVideo CEO

 
Dear YesVideo Community,

2012 has been an incredible year. Personally, it has been an incredible learning experience discovering the significance of our service to You – our valued customers. The emotional value of the priceless memories and we handle every day, is the foundation of our current and future initiatives. I’m excited for the months ahead, and inspired to continue to build a great company and service that continues to provide such personal sentiment to our customers.

On behalf of myself and the entire YesVideo team, we thank you for trusting us with your memories, and wish you the health to continue creating more timeless moments.

Happy Holidays, and Cheers to a fantastic 2013!

Sincerely,
Michael Chang
YesVideo, CEO