YesVideo Android App has Arrived!


The YesVideo Android app is now available from the Google Play Store. The new app allows you to view your entire library of vintage video memories on-the-go. Father and son can reminisce over Dad’s first home run, Mom and her girlfriends can share videos of their children’s first steps, and Grandma and Grandpa can relive their young love – all from the new Android App.

  • Watch your home movies anywhere. Sign In to your YesVideo Online account with your personal log-in or Facebook account. Seconds later, all your transferred memories are at your fingertips ready to stream from your Android.
  • Jump to your favorite chapters instantly. No more rewinding or fast-forwarding. Chapters and thumbnail images allow you to jump right to your favorite scene instantly.

Click here to download the YesVideo app for your Android!

This App is to view and share videos that you have transferred with YesVideo, or a YesVideo Retail partner that also offers online viewing. Want to transfer your memories? Get started at

From Primetime to Facetime: How the Evolution of TV & Video Has Changed Our Lives

Television and video have come a long way since the days we used to turn television knobs and adjust bunny-ear antennas. See what YesVideo CEO, Michael Chang, has to say about the evolution of video. Where it was, where we stand – and where it is rapidly going!

Only three years after Steve Jobs released his first iPhone model, the Facetime-boasting iPhone 4 was introduced, and suddenly, everyone became a video producer, director, or actor any time they simply pulled their phones out of their pockets.

But what really changed is how we experience personal video. With YouTube, the brainchild of three former PayPal employees and the most popular video-sharing website on the planet we saw the emergence of the modern day “vlogger”. Suddenly anyone with access to a recording device could post homemade videos online.

Amateur videos (even some accidental) went from unknown to world-famous overnight – a sensation rightly predicted by the original vlogger, Andy Warhol, when he declared, “In the future, everyone will be world-famous for 15 minutes.”  His eerie prescience has proven all too true, with a host of viral videos imparting fame on those seeking it – or not. Take, for instance, the one-time most viewed video on YouTube, Charlie Bit My Finger, a 56-second clip described by the boys’ father as “simply an attempt to capture the boys growing up.” Only four years after it’s initial post on the video-sharing website, Charlie Bit My Finger had accumulated over 400 million views, with auto-tuned spinoffs to boot.

Welcome to the new American dream.

In 2012, YouTube’s most-watched streaming event occurred when skydiver Felix Baumgartner “broke records and dropped jaws when he jumped from the middle of the earth’s stratosphere — 24 miles above the planet.”  With over 6 billion hours of video footage watched on YouTube each month, it wasn’t long before the app came pre-installed on every iOS device. Most recently, reports have shown that YouTube is more popular than Facebook among teens, another illustration of the power and draw for personal video. Over 6 billion hours of video are watched each month on YouTube—that’s almost an hour for every person on Earth, and 50 percent more than last year. 100 hours of video are uploaded to YouTube every minute.

Another video-sharing service, Vine, debuted just over a year ago, and was quickly acquired by Twitter. With more than 40 million users, Vine has emerged as a popular way for people to share short video clips (max of 6 seconds) with others. The Vine with the most “likes” belongs to actor / comedian Will Sasso. The clip, in which Sasso attempts to sing but instead spits a whole lemon out of his mouth, has more than 440,000 likes and has been tweeted nearly 29,000 times. The traction this clip and others have seen shows that there’s a real hunger for short clips to meet the needs of our increasingly short attention spans.

But YouTube and Vine aren’t the only way to watch your friends’ and family’s movies, and smartphones aren’t the only way to view them. iPads, iPods, laptops, desktops, Kindles and countless other streaming appliances have all made viewing video content instantly accessible. And let’s not forget the inflight entertainment TVs offered by most major airlines, monitors attached to every treadmill, bicycle and elliptical, and TVs implanted behind the headrest of your car for viewers in the backseat. Such constant, individualized viewing experiences are unprecedented, and as we move into the exciting world of connected television, it’s only a matter of time before companies like Apple and Google find ways to integrate our personal videos deeply into our TV-watching patterns. Soon, we’ll be able to see our own titles – ‘Angie’s First Steps’ and ‘Luis and Shannon Get Married’ – displayed right next to our collection of Hollywood blockbuster titles.


But what if I don’t want my own show?

According to TV Basics Online, “The time Americans spend viewing television has been growing steadily since the medium first emerged nearly 60 years ago. This growth was fueled by a variety of factors over the decades: multi-set and color TV households increased, the selection of 24-hour programming options expanded, and such technologies as the VCR and DVR gave viewers ever increasing control. By 2008, time spent viewing TV was at an all-time high.” Nielsen reports that the average American watches more than 4 hours of TV each day. This is equal to or 28 hours per week, or 2 months of nonstop TV-watching per year!

But we can only watch TV if the content is there – and due to the evolution of game shows, the emergence of reality shows, and the popularity of talk shows, there’s a good chance that you will achieve your 15 minutes of fame – and then some.

With an ever-increasing amount of TV/video content available to us, a new paradigm emerges. “In the future, everyone will be anonymous for 15 minutes” appeared in the art world around 2006 courtesy of British graffiti artist, political activist, film director, and painter Banksy. Ever catch a stranger recording someone under the guise of texting? It seems as if we’re always being watched – sometimes unwittingly and unwillingly. Interestingly, Banksy has somehow managed to keep his own identity a secret, but nonetheless has achieved much more than his 15 minutes of fame.

The world has gotten smaller, they say, and certainly our cameras and viewing devices have gotten smaller, as well as the content we take in, with bite-size videos available on services like YouTube and Vine. With increased access to video-making and viewing tools, the question today is not whether we will all get our 15 minutes of fame; but rather, what channel will we be on?

The future of video technology will surely hold incredible innovations. The connected home will make it easy to watch videos in every room of our home, in a seamless experience. We can start to watch a movie in the living room, and finish in the bedroom. The intersection of video with augmented reality and holographic technology will also be really interesting space to watch. Imagine being able to project a life-size 3D hologram of your grandparents (or J-Lo) dancing in your living room. Advances in video technology will surely continue to help connect us – children to parents, friends to friends, the famous to those not YET famous.

This article originally appeared on CitizenTekk on February 12, 2014.


Michael Chang Photo

Michael Chang is CEO of YesVideo, the global leader in video transferring and sharing. He is responsible for defining the company’s market vision, and leading his team to continued success by creating innovative products and services for the millions of consumers that YesVideo serves.

Previously, Michael cofounded Greystripe, the largest brand focused mobile advertising network, and also served as CEO. ValueClick acquired Greystripe in 2011. Michael also worked at Incubic Venture Capital and was responsible for investments in Internet and software companies. Michael holds an MBA from Duke University’s Fuqua School of Business and a BS in EE from Carnegie Mellon University.

Follow Michael Chang on Twitter:


Cleaning Your Plate, Startup Style

Today’s post is brought by YesVideo’s CEO, Michael Chang. He reflects on how his Mother’s family rules follow him through his career as he built his former company, Greystripe, through his current venture as CEO of YesVideo, and coming full circle by passing his Mother’s principles with his family. This article was also featured on’s Innovation Insights.

When I was a kid growing up in Los Angeles, my mom said to me only about a thousand times, “You have to clean your plate before you can leave this table – there is no waste in the Chang family!”

And at age 39, with my mother’s words ringing in my head, I have learned to apply that lesson to my life: You have to clean your plate before you can build your company.

What this means is that a smart startup entrepreneur can balance his new company with his personal life, if you learns to push everything unnecessary off your plate. I learned to keep only what was truly nourishing and necessary on my plate – and feed the rest to the dog.

I became fully entrenched in the startup world in 2005, when my business partner Andy Choi and I began Greystripe, which became the largest brand-focused mobile advertising network by reach in the US. As our company grew, we were faced with the challenges that most startups face, and we knew we had to carefully prioritize both our home life and our new business. In Andy’s case he enjoyed the single life, but for me, the start of Greystripe also coincided with the birth of my first son, Ian, and I had to adjust to being CEO of Greystripe and being a new dad.

It helped that Andy and I were good friends for eight years before we launched the company, so we had a great working rapport. Andy understood when I had to get home to my new family. When you’re putting in long days (and often nights), you want to actually enjoy the people you’re working with, and so Andy and I made a point of building the Greystripe team out with amazing, smart people.

But no matter how smart and amazing your team is, startups still take a long time to get off the ground, grow, and ultimately exit – in fact, almost always longer than you initially planned. And inevitably, the business never works out how you first envisioned it! The work is all-consuming – and that’s not just my opinion, but that of friends who are also entrepreneurs.

And even when your wife is calling you to see when you’ll be home, you find yourself asking, What if my competitor is working that much later or harder than I am?

If you are not throwing as much time into your business that you possibly can and are not committed to the long haul, then you may be non-competitive and miss out on opportunities that you create for the company.

But of course, you will see diminishing returns in your business if you don’t take time to rest, eat, stay healthy, and find time to spend with your partner and family/friends. As a founder, it’s important to prioritize the “must-haves” into one bucket and make sure that those are being taken care of and then move everything else off your plate. My must-haves in addition to my work are family, health and close friends.

Everything else has to go, and you have to get really good at saying “No.” It’s a constant battle though.

Today my three sons are 8, 5, and 3 years old, and I realize that the time I can spend with them is fleeting. Every day there’s something new that I want to hear about or do with them. And so, I make sure to carve out time to on the weekends to spend with them and tuck them in bed. I also made it a priority to train at a local park three mornings a week to keep my mind clear and focused.

In 2011, we sold Greystripe to ValueClick for $75 million. Today, Andy and I have joined another fast-paced, thriving company, YesVideo. Although it is not a startup, it sometimes feels like one as we are growing quickly and there are many exciting plans on our roadmap. I am taking what I learned during my Greystripe years and applying it to my current position as CEO of YesVideo. I’m making time for what matters to me, and we spend two weeks in Asia every holiday season to visit family there.

I’ve learned what to keep on my plate, and what to toss to the side.

So yes, it is possible to have work life balance in the mad rush of the startup world – just keep as few things on your plate as you can.

Do you have any tips for prioritizing what to keep on your plate?
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Michael Chang Photo

Michael Chang is CEO of YesVideo, the global leader in video transferring and sharing. He is responsible for defining the company’s market vision, and leading his team to continued success by creating innovative products and services for the millions of consumers that YesVideo serves.

Previously, Michael cofounded Greystripe, the largest brand focused mobile advertising network, and also served as CEO. ValueClick acquired Greystripe in 2011. Michael also worked at Incubic Venture Capital and was responsible for investments in Internet and software companies. Michael holds an MBA from Duke University’s Fuqua School of Business and a BS in EE from Carnegie Mellon University.


Read all about it! YesVideo featured in Bloomberg BusinessWeek

We’re excited to announce that YesVideo was featured an article on Bloomberg BusinessWeek this past week. The article covers some behind-the-scenes activity on the spontaneous (and even memorable) events that occur around the facility, along with a YesVideo analysis through the mind of talented Brad Stone.

Read below for the complete article, or visit the BusinessWeek article directly at:

Photography for the Article
For a touch of imagery, there are also some captivating photos taken by Ike Edeani who managed to capture a special delicacy of the work that happens at YesVideo on a daily basis.

His visual story can be seen in the article, as well as in his personal blog:

But for every shoot, there are a few winners that don’t quite make the cut – which still deserve to be seen. These photos were included in the “outtakes” post –


Enterprise Tech
Bloomberg Businessweek


YesVideo Moves Home Movies From Old Formats to the Cloud

By Brad Stone on May 16, 2013

8mm movie film projector

Photograph by Ike Edeani for Bloomberg Businessweek

Jennifer Brown is tearing up. She’s converting early-2000s camcorder footage into digital files, watching as a woman’s colleagues celebrate her promotion until the woman’s boyfriend appears out of nowhere, gets down on one knee, and proposes. When a group of passersby interrupts Brown quietly weeping at her computer screen, she gestures at the proposal by way of explanation. “She is totally surprised,” Brown says, “and now I’m all flustered.”

Illustration by Neasden Control Centre

Illustration by Neasden Control Centre

Brown is a digital media specialist on the operations floor at YesVideo, one of the most curious companies in Silicon Valley. There are plenty of digital transfer services that rescue the old home movies and fraying photographs an estimated 90 million U.S. families are keeping in their closets and basements, usually converting them to DVD. Some are mail-order services; many others are local operations for people who don’t trust FedEx (FDX) with their memories.

What’s different about YesVideo is its scale and technology: In the past decade it’s become the go-to company where Wal-Mart Stores (WMT), Costco (COST), and other retailers outsource customer conversion requests. (Prices vary according to media format; for example, YesVideo will convert two hours of VHS videotape or 125 feet of movie film for $20.) Now under new management, it’s planning to go well beyond the DVD and make all video available to customers at any time via their smartphones and tablets. “We think there are 1.5 billion units of old media in the U.S. alone sitting out there,” says Michael Chang, an entrepreneur who took over the company last year in a $5 million buyout of some of its original investors.

YesVideo was founded in 1999 by Sai Wai Fu, a Shanghai-born microchip designer who’d worked at Intel (INTC) and reasoned that families besides his must also have piles of home movies gathering dust in obsolete formats. The startup made slow progress over a decade, striking deals with retailers and opening footage-processing offices in Santa Clara, Calif., and Atlanta. In its early years, YesVideo raised $20 million from a group of investors including now-bankrupt Kodak and Polaroid. The operation has been profitable, but modestly so, and in 2012 Fu sold out to Chang and his partner, Andy Choi, who’d sold mobile-ad network Greystripe the year before to online marketing company ValueClick (VCLK). They have bigger plans. “Within the next five years everyone will have connected televisions, and our belief is that personal movies have to be the killer application,” Chang says. He wants YesVideo to become a kind of premium YouTube—a one-stop service for storing and sharing favorite videos.

In the past year, YesVideo’s new managers have rebuilt the company with an eye toward cloud services and exploiting the latest in online sharing technology. One of the first moves by Choi, who is now chief technology officer, was to use his personal credit card to open an account with’s (AMZN) cloud computing unit, Amazon Web Services. Customer video now resides on Amazon’s servers, and its content delivery network streams YesVideo to customers. It also says it will soon start using its Elastic Transcoder service to convert video to formats that are playable on any smartphone, tablet, or PC. “I imagine we are a midsize account at best,” Chang says, “but we’re growing quickly and Amazon has been giving us a lot of attention recently.”

Surrounded by chip companies and Web startups, YesVideo’s 25,000-square-foot Santa Clara production facility sticks out. It hums with the staccato rhythms of old movie projectors and slide carousels. There’s dedicated floor space for VHS, Betamax, 16mm, and Super 8 film, and even standard 8mm film, a format invented in the 1930s. One room is devoted to photo albums, with each page digitized using a high-resolution camera. In another, used to convert slides, YesVideo engineers have cut holes in the sides of a half-dozen vintage Kodak Carousel projectors and inserted Nikon (7731) D10 digital cameras to directly capture each slide. The company buys many of its retro players and replacement parts on EBay (EBAY). “You won’t be able to recreate this business in about three years” because there won’t be enough working equipment, says YesVideo engineer Rolf Breuer.

Movie Film Photograph by Ike Edeani for Bloomberg Businessweek

Photograph by Ike Edeani for Bloomberg Businessweek

Overhead video cameras monitor YesVideo’s operations floor, and batches of customer media are stored in gray trash cans, which are secured with locks and labeled in large letters: “Caution: Customer’s memories inside.” The company’s 300 employees are supposed to review each video to ensure a high-quality transfer and to prevent infractions of the user agreement, such as its ban on home pornography. Like the weeping Brown, employees sometimes find themselves drawn in further during the conversion process, when the videos play out in real time on their computer screens. They say they see many birthdays and weddings and a lot of bad dancing, but

some clips stand out. One employee recalls seeing an old 8mm black-and-white film of a safari that encountered a lion on the savanna. The movie ended abruptly, with the lion charging the group and the camera falling to the ground.

Over the next two years, Chang wants to expand YesVideo’s nascent operations in Japan and Britain. In February the company introduced an app that lets customers view their converted media on the iPhone, and it plans to release a similar app for the iPad this summer. Chang says YesVideo is developing premium services such as video editing software and a facial-recognition tool—to allow customers to quickly identify all their videos in which specific persons make an appearance. Another service coming this summer, called Snapshot, will let users print a photograph from individual frames.

“We think that once we’re able to access more of those 90 million households with old media in their closets, we can pivot the business from storage and add value on top of the video,” says Chang, who imagines charging $10 a month for the service and sharing that revenue with retailers. “Not to get too cheesy about it, but I think everybody here has the thought that what we are doing is pretty special. We are unlocking people’s memories.”

The bottom line: The go-to digital conversion company for major U.S. retailers wants to become a premium YouTube for users’ favorite videos.


YesVideo – In the Words of our Blog Ambassadors.

This past March, some of our Blog Ambassadors paid YesVideo a visit to meet the team and tour YesVideo’s headquarters in Santa Clara, CA.

After a day of fun to get to know one another, and a first-time-ever “Easter Egg Hunt YesVideo Tour”, the Ambassadors got to learn YesVideo from the ground-up. Before their farewell, we sat down for a little unscripted Q&A to reflect on their visit.

Thanks for the great memories, Bloggers!

Facebook’s Next Business Should Be Video

Today’s post is brought by YesVideo’s CEO, Michael Chang – Providing his digital video expertise to support his insight on why the social media giant, Facebook, should make its towards video technology. This article was also featured on’s Innovation Insights.

We joke that we’re not friends unless we’re Facebook friends – but there’s some truth to it, isn’t there? Facebook has firmly entrenched itself into the lives of the majority of Americans – in fact, more than 163 million Americans –52 percent of us – currently have accounts.

We’ve grown accustomed to “liking” our friends’ statuses; we send out birthday greetings; we follow the pages of companies and personalities we like; and of course we share our own updates, photos and links, a surprising number of which are related to cats. On average, Americans use Facebook for at least 13 minutes a day, every day of the year. Certainly, Facebook has answered the call to most of our digital needs – and via Facebook ads, the social network appears to have found the answer to their revenue needs.

And yet there is one area in which Facebook could provide a stronger user experience, and make money at the same time: video. I believe there could be a real revenue opportunity for Zuckerburg and Co if they move now to make a real play in the space and show YouTube that they have competition. Facebook hasn’t shied away from battling Google over the years. This is apparent with Graph Search, literally aiming to best Google at its cash cow core. But going after video could potentially cut into another rapidly rising Google asset.

While it’s true that we all can upload videos right now to Facebook, the process isn’t as quick and easy as it could be. And while we can link to videos hosted by streaming sites such as YouTube and Vimeo, creating and editing video on Facebook itself is not really an option. Facebook falls short in their assumption that we will always post something that’s already been created elsewhere.

In so doing, Facebook essentially steps back and defers to YouTube, making the tacit assumption that YouTube “owns” videos. But users of Facebook and YouTube currently spend about the same length of time on both sites each day, so there’s no clear superiority between them. We use Facebook to connect with our friends, and we watch videos on YouTube for entertainment; but these separate categories of “social” and “video” are becoming increasingly blurry.

YouTube has been making strong attempts to become more like a social network, enabling its users to set up personalized homepages where they can browse channels and set up personalized subscriptions. It tells us which videos our friends have recently shared on their Google+, Twitter and Facebook accounts. We can even post private videos on YouTube that only our friends, not the public, can see.

But Facebook is still chugging along as though nothing has changed, despite the changes in the environment. Its video capability remains so wobbly that it actually has a video instruction page entitled “Bugs & Known Issues.”
But there are some ways that Facebook can beef up its video strategy, and monetize the offerings as well.

Here’s how:

1. Video birthday cards

Facebook already reminds users about their friends’ birthdays. They have a fine system in place that sends out reminders and encourages us to quickly post birthday greetings on the walls of birthday celebrants.

In addition to these simple greetings, Facebook should consider allowing users to send video cards – Vcards – to friends also. Simply surround an embedded video with a decorative golden frame that bears a birthday greeting, and make it postable. Imagine Grandma’s delight and surprise when she receives a framed Vcard showing her twin grandkids jumping up and down on the bed, shrieking “Happy birthday, Nana!” Or if your best pal happens to be an aspiring musician, post a framed Vcard on his wall showing his favorite rockstar in mid-shred. The possibilities are endless; all Facebook needs to do is provide a small assortment of custom frames with a line for a customized greeting.

As for revenue, perhaps each user could send one Vcard free per month or year, and after that, a small cost is associated to it.

2. Provide rudimentary video editing tools

People truly want a quick on-and-off user experience, and it’s not particularly swift or easy to edit a video. But Facebook could make it easier than it is by offering novice users a suite of user-friendly, step-by-step, instructions for “Editing 101”. The results might not win Sundance awards, but they would be superior to uploads of untweaked smartphone videos. If the instructions could be made simple enough to be mastered by a fifty-something grandmother, or a 13-year-old, it would be a huge act of technical empowerment that would result in countless happy users.

Vimeo, for instance, welcomes novices and gives them fun, hands-on lessons in elementary editing on its “Vimeo Video School” pages. Vimeo would be another great acquisition target for The Social Network. But Vimeo isn’t the only option…

3. Acquire a video streaming site

Facebook paid at least $715 million for Instagram in order to better enable its users to post edited photo uploads. Perhaps it’s time for Facebook to consider purchasing one of the many websites that enable video uploads. Possible acquisitions could involve popular video hosting sites such as MetaCafe or, or live-streaming services such as Justin.tvor Ustream.

An acquisition of this type would allow Facebook to charge for certain content (or channels) that is exclusive to their users.

4. Improve Facebook’s video chat

Facebook video chat is often plagued by strobe-like intermittent motion as well as by visible lag-time between when you see your friend’s lips move and when the words are actually heard. Facebook needs to focus their time and energy on making this experience smooth and fun.

By improving v-chat and providing more sophisticated editing tools, Facebook could bring in more people like amateur and professional videographers and filmmakers. These folks could then use the network not only as a way to let their friends know about the short film they made, but also edit it, and post it easily. They could also host Q&A sessions with their fans. Imagine the millions of hours of engagement that a more robust video offering would provide for Facebook – and increased engagement translates to increased advertising opportunities.

It’s time for the world’s largest social network to improve its overall video experience and to encourage content creation by its users. And if they do it right, I believe there will be real revenue opportunities for them.
Do you think video could be a boon for Facebook? If so, how?

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Michael Chang Photo

Michael Chang is CEO of YesVideo, the global leader in video transferring and sharing. He is responsible for defining the company’s market vision, and leading his team to continued success by creating innovative products and services for the millions of consumers that YesVideo serves.

Previously, Michael cofounded Greystripe, the largest brand focused mobile advertising network, and also served as CEO. ValueClick acquired Greystripe in 2011. Michael also worked at Incubic Venture Capital and was responsible for investments in Internet and software companies. Michael holds an MBA from Duke University’s Fuqua School of Business and a BS in EE from Carnegie Mellon University.


Throwback Thursday – Bill! (before endless golf in his retirement)

Yesterday we wished Bill, our GM and VP of Operations, a salute farewell in as he rides off in to retirement. For all of Bill’s contributions to YesVideo, it’s only fitting that we feature him once more for Throwback Thursday, with everything from his days sword-fighting with his son as a baby, to parading around the office as a cowboy.

Good times, Bill! Thanks for all the memories!

Bill Throwback Thursday Photo Collage

YesVideo Deals to Get Started on your Spring Cleaning

Stumble into boxes of family videos and photos during your Spring Cleaning? Instead of placing them back in a dark corner, here are a few offers that we have running right now to help you digitize your memories and make your Spring Cleaning a success!

CVS Free 2nd DVD copy- 031713CVS: Free 2ndDVD copy

Place your transfer order at your local CVS Photo, and you’ll receive a free 2nd DVD copy of your digitized videos.

Place your order at your local CVS Photo by 3/23/13.
$8.99 value.


WalmaWalmart free 2nd dvd copyrt: Free 2nd DVD copy.

Place your transfer order at your local Walmart Photo, and you’ll receive a free 2nd DVD copy of your digitized videos.

Place your order at your local Walmart by 3/23/13. $7.96 value. Coupon must be submitted to redeem offer. Visit Walmart Special Offers Page to view and print the coupon.

Costco 1-Hour Photo: $5-off (up to 3 orders with coupon)
Costco mailer coupon 030713

Costco Members can save $5.00 on up to three transfer orders. Look for the DVD Transfers coupon in the Costco 3/7 – 3/31/13 Home Coupon Mailer Booklet.

Place your order at your local Costco between 3/7 – 3/31/13. Limit 3 orders per Member. Coupon must be submitted with transfer order.

YesVideo Blog - 15% off - March2013YesVideo Spring Discount – 15% Off

Submit your order directly to YesVideo. Enter the coupon code SPRING when preparing your online order and save 15% on your order.

Visit to place your order. Enter coupon code SPRING during checkout. Offer valid through 3/31/13.

All these offers are currently available, but expiring soon! Submitting your order through any of these partners also gets you online viewing & sharing, so you can share all your digitized memories with your family – no matter where they are. (Walmart customers, be sure to include your check the Online Viewing checkbox and include your email address when filling your order form).

Your Memories are Safe With Us! Behind-the-Scenes on YesVideo’s Order Safety Measures.

Today’s guest post is from Lisa, YesVideo’s Director of Customer Service. She goes behind the scenes to explain the safety measures we follow to make sure every order we receive is returned safe and sound.

At YesVideo we understand that you are entrusting us with your precious and irreplaceable memories.  We take this responsibility extremely seriously and treat your memories as we would treat our own, like gold.

As the person responsible for customer satisfaction, I am particularly sensitive about this topic.  I am very proud of the measures that our company takes to protect your memories, and I was part of the design and implementation of many of these security measures.Receiving Order Shipment

All of our touch points with your order are under surveillance.  From the moment your order lands at our door we have our eyes on it.  And if you use one of our pre-paid labels to ship your order, we monitor your shipment as it makes its way to us.   We have a great relationship with the shipping carriers. We work together to scan in each package, and cross reference counts and tracking numbers to ensure that we have an accurate record of what we receive.

Placing barcode on videotapeAs we open up your order we place a unique barcoded ID on each piece of media which links back to your order record. This allows us to easily identify and track your media at every point in our transfer process.

Once the transfer process has completed and the discs have been created, your order will complete what is known in our world as “Order Fulfillment”.  This is a crucial step in our process, and our last touch point before your order leaves our building. 

During this process, we bring up your order record and the system lists all of the items that correspond to your order. This list consists includes your original media, DVD disks and cover sheets for the DVDs.  We complete the inventory of your order by scanning the barcode on each item in your order. This ensures that we have the correct DVDs matching to each piece of original media. This ensures that we have both the correct number of DVDs, and the correct DVDs matching to each original media item. So, if you ordered 5 copies and we have only scanned 4 copies the system will not allow the order to be completed. Similarly, if a DVD does not match the barcode on a tape – the system also restricts completing the order.

Once we have fulfilled and sealed your order, it is boxed up and shipped back to you via UPS.  The same handoff that we began with when we received your order is repeated when we hand your order over to UPS.

Our security measures don’t end when the order leaves our hands. We even keep a back-up copy on our secure servers – just in case.  We can use this back-up copy to re-create your memories should any issues arise.

Safely returning your order back to you is our top priority.  We pride ourselves on the safety measures we have in place for the handling of your order so much that we offer a $1500 guarantee.  We are constantly finding ways to improve our processes and further our efforts to water proof our security.  I hope this gives you a sense of the security measures that we have in place at YesVideo.  If you have any specific questions on this topic feel free to send me an email, I would be more than happy to answer your questions.

Lisa McCabe
Director of Customer Service



Getting Smacked Down in the Golden Gate Smackdown

Today’s post is from Sharleen, YesVideo’s Director of Marketing Communications. She shares her report of last week’s Golden Gate Smackdown.

YesVideo, along with VSCpr, Tandem Capital, and Xtreme Labs sponsored the first annual Golden Gate Smackdown in San Francisco last Wednesday. About 200 techies, reporters and VCs gathered at the Mezzanine for an invitation only mixer in the form of…a ping pong tournament!

Photo Courtesy of VSCpr

Our CEO, Michael, and I found out just days before that we were 2 of the lucky 64 to be vying for the crown…and $1000 towards a charity of our choice. We immediately confessed to each other that our table tennis skills fell a little short of Olympic-caliber. So a couple hours before heading up to the Smackdown, we quietly snuck out of our headquarters and into City Beach, desperately hoping that 10 minutes of practice would save us from a night of embarrassment.

At the Mezzanine we checked in and picked up our official YesVideo headbands. Yessss!

We met up with some of our YesVideo teammates and were able to enter Bill, our mobile developer, into the 64th and final spot. An experienced player, he would surely make up for our novice showing.

Michael and I were predictably smacked down in our first round matches, and Bill advanced a few rounds in the bracket. But in the end it was Saad Kahn of CMEA capital who eliminated Jordan Meyer of Ustream for the ginormous cup.

Photo Courtesy of VSCpr

The open bar featured the Fireball, a bold shot of cinnamon schnapps shaken with Tabasco sauce. I was not so brave, but instead happy to see the Kung Fu Tacos truck parked out back to feed the famished ping pong stars.

The evening was closed out by a live blast-from-the-past performance by Shock G of Digital Underground. Both Shock G and his alter-ego “Humpty Hump” brought back the 90’s hip hop that flashed me back to high school and still occupies most of my iPod today. With some help from the VSCpr crew, I even got to meet him backstage!

All in all, the first annual Golden Gate Smackdown was a huge success. We were happy to be among the sponsors and to meet new folks in the tech world while spending some quality offsite time with our YesVideo teammates.

My next project: convincing Michael that our office needs a ping pong table, to get these underdogs ready for next year’s Smackdown!