YesVideo Spotlight – Shelly Washington

There are a lot of hardworking YesVideo employees making sure your personal memories are well taken care of. Through our YesVideo Employee Spotlight, we’d like to introduce you to those individuals so that you can to get to know them and gain a little insight into their personal story.


Shelly Washington, Customer Care Supervisor – YesVideo Norcross, GA Facility

“Shelly has been a pleasure to work with and always brings enthusiasm into the workplace!” – Kathy, Customer Service Manager

How long have you been with YesVideo?
I have been with YesVideo for 11 months – July 22nd will officially make it a year. Hopefully Kathy, my boss sitting next to me, will have a gift for me, a raise, and flowers – it’ll be a one year anniversary celebration.


Tell us about your favorite work related memory.
My work related memory has to be the situation I had with one of our customers. There was an issue with his order that made him very unhappy. I wanted to see what I could do, so I wrote to Michael our CEO explaining his story. Sure enough we went back into his order and solved every single issue he was unhappy with. He is now one of our most loyal customers. Not only does he still send us his media, but he even calls me to say hello. He actually sent a really big framed picture of himself so I could hang it on my wall! This was literally the best example of a negative turned into a positive.

Do you have a favorite activity outside of work?
Hosting parties. I love hosting parties! Being able to have some of your closest friends around you on any given night is never going to be a bad thing. The last one I had was a Girl’s Night in April, very spontaneous. We kept it simple with a lot of appetizers and wine, making it one of the best get-togethers I’ve had in a while. Nothing I love more than just being around people I enjoy.

What would people be surprised to find out about you?
There’s two of me – I have a twin and her name is Kelly. For the record, I am the oldest by 9 minutes and 40 seconds. It’s a big difference, I’m telling you.

Vintage Shelly

Who is who? Shelly (L) with twin sister Kelly (R) and their Mother

What is your life philosophy?
Work. Life. Balance. You have to have all this otherwise you go crazy. I think a lot of your success in life and overall happiness  is knowing how to balance everything you have. If you work too much and you have no social time – you don’t have balance and things will start going wrong. Work at work, and leave home at home.

Do you have a favorite type of cuisine?
Yes, sushi. I can eat it every day.

What would you say to someone who is just starting to learn about YesVideo?
We truly care about all the videos and film we receive and do our very best to make our customer’s happy. We speak directly with customers on a daily basis, hearing them tell stories about their media like “this movie was important because …” or “that photo was taken when …”, so we’re happy to offer any support toward their memories. We understand that preserving them is really important because we help build your legacy to live on for generations and generations.


Everyone at our YesVideo facility in Norcross, GA  is lucky to have you Shelly – we hope you visit us in California soon!


  1. Cory Shannon says:

    It has been great working with Shelly here in the Norcross lab.
    Everyday she comes in ready to work with enough energy to lighten up the entire team. I have enjoyed my time here at Yes Video and could not have ask for a better team or supervisor than Shelly Washington.